The Utility Billing Division includes customer service and billing for electric, water, waste water, and garbage collection.
COVID-19 PROCEDURE FOR ESTABLISHING UTILITY SERVICE Our offices are currently closed to the public, here are instructions on how to sign up for utilities.
1. Fill out the utility application completely. All signatures must be original. During this time we are not requiring a notary signature.
2. Send us a copy of your driver's license along with the completed application per the list below.
a. Scan or take a picture with your phone and email to email@example.com.
b. Make a photo copy of your ID and return with your application and letter of credit by
fax to 540-731-3689 or by mailing to 619 2nd Street Room 156, Radford, VA 24141.
c. Place application form, deposit payment if required and copy of driver's license in
the Treasurer's office drop box located in the Municipal Building parking lot.
3. To pay the deposit if required use one of the following options:
a. Pay online at www.radfordva.gov by selecting online payments then utility deposit.
You will need your Customer ID and Account number which we will email to you
once you have completed the application process.
b. Mail your deposit along with your completed application and copy of your picture ID.
Starting / Ending Services
To establish new service, terminate an existing service, or for assistance please contact us at 540-731-3602 option 2.
All customers must complete an application (Utility Application) and present a picture ID for proof of identification. The application cannot be completed online and will need to be signed by a notary if you do not come into the office. You can submit the application by mail to Billing & Service at 619 2nd Street Room 156, Radford VA 24141, by email at firstname.lastname@example.org or by fax at 540-731-3689.
A deposit of $200 for Residential Electric Service and/or a deposit of $50 for Residential Water Service, or an acceptable letter of credit from a previous utility provider will be required. If you wish to pay your deposit online you must first submit a notarized copy of your application to our office. A Customer Service Representative will give you your Customer Identification number (CID) and Account number and then you can pay your deposit online at https://payradfordva.com/utilityDeposits.html#/.